Please check the FAQ’s to the right or our Terms & Conditions before submitting your query. You can also use this form to contact me about bespoke jewellery designs. Thanks!
Frequently Asked Questions (FAQ's)
Our sizes are as follows:
Small – UK K-L / Europe 51 / US 5 1/4
Medium – UK N / Europe 54 / US 6 1/2
Large – UK P-Q / Europe 56 / US 7 3/4
Bracelets / Bangles:
Small – 57mm inner diameter
Medium – 61mm inner diameter
Large – 64mm inner diameter
All other size variations are specified in the individual product description.
Where the item(s) is available, all orders are dispatched within 1-2 working days. Orders to the UK are sent via Royal Mail First Class Recorded which takes an additional 1-2 days for delivery.
Yes, we currently ship our designs to the USA and Europe. Flat rate shipping costs are as follows:
UK (first class recorded): £4.40
If you are outside of these areas and would like to place an order, please contact me using the form on this page regarding possible shipping as we may be able to accommodate.
Yes, but the item must be in its original packaging in an unworn condition and must be returned within 14 days of receipt in order to be eligible for a refund. Unfortunately I cannot refund bespoke items of jewellery except in exceptional circumstances – please see the Terms & Conditions for more information.
Yes, however repairs will be considered on a case by case basis. If you have placed the piece under tough conditions beyond every day use, or if it is general wear and tear, then the item is not eligible for repair.
Yes if you are in the USA you will be required to pay any remaining customs duty on Essemge products above the value of USD $200.
If you own one of our Silicone-based designs, simply gently wipe it in a little warm water and soap before rinsing and pat drying. It’ll come back as beautiful as new!
For aluminium features: the use of innovative materials such as aluminium has an added benefit – aluminium does not tarnish and will keep its sheen overtime. If the metal does ever get dirty, gently wipe with a little warm water and soap as before.
For silver items, we recommend purchasing a small tub of silver polish available online or at most jewellery retailers.
Other ways to contact Essemgé
Phone: +44 (0) 781 051 3338
Studio based in London, UK